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Live Arrival Guaranteed: Any fish D.O.A.
(dead on arrival) must be reported to Sunrise Tropicals within 12 hours of arrival. If your purchase does not arrive alive, whether the loss is caused by our fault or carrier’s mishandling, we will
replace it free(excluding packaging and shipping), provided you sign for the delivery on time, and the following procedure
is followed:
You must take immediate action of your order upon its arrival. Take a picture of the specimen, dry
the specimen and temporarily store it in the freezer.
If no one answers when you call, just fax or send us an e-mail to
establish the time of death and then call us during business hours for your authorization. Never dispose of or return a fish
without authorization.
If we ask you to return the specimen, you must put the dried specimen in a plastic bag without
water, add some salt to the bag, seal the bag and return it by USPS Priority Mail with delivery confirmation to:
Sunrise
Tropicals
200 Skyline Plaza
Daly City, Ca 94015
Returns must be postmarked within 72 hours of receiving the authorization.
We will also credit your return postage ($5.00). Guarantee applies to original shipment only, not replacement items. Shipping
and box charges are not included in this guarantee. In other words, the shipping charge will not be refunded under any
circumstances.
Our guarantee covers live arrival only. We disclaim any responsibility once the fish is introduced in the tank. To
greatly reduce the risk of your existing fish and/or the newly purchased fish becoming ill, we recommend that you quarantine
the newly purchased fish for a few days prior to introducing them into your aquarium.
This ensures the new fishes’ immune systems have recovered to full strength.
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